Member support

Operator speaking with customer on the phone

Care is more than just a medical term to us. 

Member satisfaction and support is an absolute priority for our entire team. Contact us via email at support@waypointbenefits.com or call us at 614-375-1788.

No Wanderers and No Wonderers

At Waypoint Benefits, we believe in answering your questions or solving a problem quickly so our members are not left wondering or searching for answers. When you have a need, problem, or question, contact us first.

What you can expect when you contact Waypoint Benefits:

We will try to resolve the need or answer your question. If we can’t resolve your issue on the spot, we will clearly communicate what our action will be and when you can expect an answer.

  • Then, we will follow up with you via email that summarizes the question, expectation and resolution timeframe.
  • Our goal is to contact you with the resolution on or before the expected deadline.
How do I contact Member Support?

Our clients agree with us.

They benefit from our transparent, data-driven benefits solutions.

 

Competent and always courteous! Always ready to assist with a problem or to get the answer to a question!

Chief Michael W.

Always super friendly and quick to respond, we can count on Waypoint to efficiently assist with all of our benefit needs. Highly recommend Stephanie, Megan, and the entire Waypoint Benefit Solutions team!

Mandy